FAQ
SHIPPING
How much does shipping cost
Standard delivery within Singapore is free on every order.
Next Day Delivery is available as a paid upgrade at S$10. order before 11:45am and it arrives the next business day.
Shipping somewhere else? Shop at musearia.com within Thailand, or global.musearia.com for every other country.
When will my order ship?
Your order ships within 1-2 working days of us receiving it, from our Bangkok studio. For Next Day Delivery, order before 11:45am.
How long will it take to receive my order?
Your order ships within 1-2 working days of us receiving it. From dispatch, standard delivery arrives in Singapore in 3-5 business days, or the next business day with Next Day Delivery.
Tracking is emailed as soon as your parcel ships, and can take up to 48 hours to show as in transit.
Will I have to pay taxes or duties?
Any duties, taxes or GST due on import are the customer's responsibility. They are charged by the authorities in your country, collected by the carrier or customs on delivery, and are not included in our product price or shipping fee. They are not refundable by us.
For reference, leather handbags are not dutiable goods in Singapore, and shipments valued at S$400 or less including insurance and freight generally qualify for GST import relief. Above S$400, Singapore GST at the prevailing rate (currently 9%) is normally collected on import.
Do you deliver everywhere in Singapore?
Yes. We deliver to all residential and business addresses in Singapore, including HDB blocks, condominiums and offices. Please give a full unit number so the courier can reach you.
We cannot deliver to PO boxes or locker-only addresses.
ORDERS & PAYMENTS
Which payment methods does Muse Aria accept?
We accept Visa, Mastercard, American Express and UnionPay, as well as Apple Pay and Google Pay.
Every order on this store is priced and charged in Singapore dollars (SGD). If your card is held in another currency, your bank may apply its own conversion. The full list of options is shown at the payment step of checkout.
Can I modify or cancel my order?
You can cancel or modify your order within 2 hours of placing your order. Please send us an email to support@musearia.com to see if a modification can be made.
Which currency will I be charged in?
Singapore dollars. Every price on this store is set in SGD and your card is charged in SGD, so there is no currency conversion by us and no surprise at checkout.
If your card account is held in another currency, your own bank may apply its own rate and fee.
RETURNS
What is your return policy?
Incorrect or damaged items
If you received the wrong item, or your item arrived damaged, defective or not as described, email support@musearia.com within 7 days of delivery with your order number and photos. We will arrange an exchange or replacement at no cost to you, shipping included.
Change of mind
We do not offer refunds for change of mind. Unworn items can be exchanged for a different style or colour within 14 days of delivery, with tags attached and in their original packaging. Return and re-delivery shipping are the responsibility of the customer, and items sent back without prior approval will not be accepted.
Warranty
All Muse Aria bags carry a 6-month warranty against manufacturing defects in materials and craftsmanship. Normal wear and tear, misuse and damage from improper care are not covered.
Full details are on our Returns page. Ordering within Thailand? Shop at musearia.com, which has its own returns terms.
Your rights under Singapore law
Nothing above limits your statutory rights. Under Part 3 of the Consumer Protection (Fair Trading) Act 2003 (the Lemon Law), goods must conform to the contract; if they do not, you may require a repair or replacement, and where that is not possible you may seek a price reduction or cancel. Full detail is in our Refund Policy.
Where do I send a return from Singapore?
Please email support@musearia.com before sending anything back. We will confirm the return address and the steps for your case.
For an incorrect, damaged or defective item, return shipping is on us. For a change-of-mind exchange, return shipping to Thailand and re-delivery to Singapore are the customer's responsibility. We recommend a traceable service, as returns remain your responsibility until they reach us.
PRODUCT
What materials does Muse Aria use?
We work with quality leather from Korea, China and Thailand.
Where is my Muse Aria made?
Our creations are designed and made in South Korea and China.
How do I take care of my Muse Aria?
We pay attention to detail at every step, including caring for your bag after purchase.
So, we've put together a care guide with practical tips to keep your bag looking great for longer.
It covers basic cleaning methods plus emergency care in case of unexpected spills or accidents.
Read the guide here: Care guideline
Quality Guarantee
All Muse Aria bags carry a 6-month warranty against manufacturing defects in materials and craftsmanship. Defective products within the first 3 months of purchase will be repaired or exchanged free of charge as soon as possible. Please contact support@musearia.com.
Do you have a store in Singapore?
Not yet. Muse Aria has counters at Central World and Siam Discovery in Bangkok, and this store delivers to Singapore from our Bangkok atelier.
If you would like to see a piece in person before buying, email support@musearia.com and we will send detailed photographs and measurements.
