Refund policy

This policy applies to orders placed on sg.musearia.com and delivered in Singapore. It sits alongside your rights under Singapore law, described at the end of this page.

Our promise
Every Muse Aria piece is inspected by hand before it ships. If something is not right with your order, we will make it right.

Incorrect, damaged or defective items
Please inspect your order on delivery. If you received the wrong item, or your item arrived damaged, defective or not as described, email support@musearia.com within 7 days of delivery with your order number and photographs of the issue. We will arrange a repair, an exchange or a replacement at no cost to you, return shipping included. Where none of those is possible within a reasonable time, we will refund you.

Change of mind
We do not refund for change of mind. If you would like to exchange an unworn item for a different style or colour, contact us within 14 days of delivery. The item must be unused, with tags attached and in its original packaging, and you will need your order number or another proof of purchase. For change-of-mind exchanges, return shipping to Thailand and re-delivery shipping to Singapore are the responsibility of the customer.

Before you send anything back
Please request a return first. Items sent back without prior approval cannot be accepted. We are not able to accept responsibility for return parcels that are lost in transit, so we recommend a registered or traceable service. Returns remain your responsibility until we receive them.

Refunds
Where a refund is due, we will notify you once we have received and inspected the item. Approved refunds are issued to the original payment method in Singapore dollars within 3 to 7 business days of approval. Your bank or card issuer may take a few further days to post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, email support@musearia.com.

Duties and taxes
Any duties, taxes or GST due on import are the customer's responsibility. They are charged by the authorities in your country, collected by the carrier or customs on delivery, and are not included in our product price or shipping fee. They are not charged by us and are not refundable by us.

For reference, leather handbags are not dutiable goods in Singapore, and shipments valued at S$400 or less including insurance and freight generally qualify for GST import relief. Above S$400, Singapore GST at the prevailing rate, currently 9%, is normally collected on import. These thresholds and rates are set by the Singapore authorities and may change.

Warranty
All Muse Aria bags carry a 6-month warranty against manufacturing defects in materials and craftsmanship. Defects arising within the first 3 months of purchase are repaired or exchanged free of charge. The warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused by attempted self-repair.

Your rights under Singapore law
Nothing in this policy limits your statutory rights. Under Part 3 of the Consumer Protection (Fair Trading) Act 2003, often called the Lemon Law, goods sold to you must conform to the contract. If they do not, you may require us to repair or replace them, and where that is not possible or not done within a reasonable time, you may seek a reduction in price or cancel the contract. These rights apply in addition to everything above. If we cannot resolve a matter with you directly, you may contact the Consumers Association of Singapore (CASE).

Questions
Email support@musearia.com for returns, or support@musearia.com for anything else.