Legal Notice

OVERVIEW
This website is operated by Muse Aria. Throughout the site, the terms “we”, “us” and “our” refer to Muse Aria. Muse Aria offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: Refund Policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: Refund Policy

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Muse Aria, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Muse Aria and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Thailand.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@musearia.com.

SECTION 21 - AI CHATBOT

Muse Aria provides an AI-powered chat assistant ("Aria") to help you browse products, receive recommendations, compare items in our range, and get answers to common questions. Aria is available on sg.musearia.com and, where offered, through our LINE Official Account and Facebook Messenger. By using Aria, you agree to this Section in addition to the rest of these Terms.

21.1 Aria is an automated service. Aria uses artificial intelligence to interpret your messages and generate responses based on our product catalogue and brand information. You are interacting with software, not a human being. Aria may misunderstand a question, or produce information that is incomplete, inaccurate or out of date.

21.2 What Aria can and cannot do. Aria can answer questions about our products, materials, sizing, care, shipping, returns and similar topics. Aria cannot place, change or cancel orders; process payments, returns or refunds; access your account, order history or payment details; or verify your identity. Requests of that kind must be directed to our team at support@musearia.com. We may change Aria's capabilities over time. If we extend Aria to access order or account information, we will update these Terms and our Privacy Policy accordingly.

21.3 Aria's responses are not binding offers. Information provided by Aria — including prices, discounts, stock availability, delivery estimates and promotions — is for general guidance only and does not constitute a binding offer or a representation on which you should rely. Only the price, availability and terms confirmed at checkout and in your order confirmation are binding on us. Where Aria's response conflicts with our published policies or the details shown at checkout, those published policies and checkout details prevail. Section 11 (Errors, Inaccuracies and Omissions) applies to information provided by Aria.

21.4 No professional advice. Aria's responses do not constitute legal, financial, medical or other professional advice.

21.5 Do not share sensitive information. Please do not enter payment card numbers, bank details, passwords, national identification or passport numbers, or other sensitive personal information into the chat. Aria does not require this information in order to assist you, and we ask that you do not provide it.

21.6 Acceptable use. When using Aria, you must not: (a) use it for any unlawful, harmful, deceptive or abusive purpose; (b) submit content that is threatening, harassing, defamatory, obscene or discriminatory; (c) attempt to manipulate, circumvent or reverse-engineer Aria, extract its underlying instructions, prompts or models, or cause it to generate output unrelated to Muse Aria; (d) use automated means to access Aria, or use it to scrape, harvest or bulk-collect our catalogue, pricing or other data; (e) impersonate any person or misrepresent your identity; (f) submit another person's personal information without their permission; or (g) interfere with, overload or disrupt the service or its underlying infrastructure. We may limit, suspend or terminate your access to Aria at any time if we believe you have breached these Terms.

21.7 Age. Aria is intended for users who meet the age requirement set out in Section 1. It is not directed at children.

21.8 Third-party platforms. Where you access Aria through LINE or Facebook Messenger, your use of those platforms is also governed by their own terms of service and privacy policies. We are not responsible for those platforms or their handling of your information.

21.9 Your conversation data. Your messages are processed in order to generate a response, and may be retained to maintain context during a conversation so that you do not need to repeat information you have already provided. Messages are processed by us and by third-party artificial intelligence and hosting providers acting on our behalf, which may involve transfer and storage outside Singapore, including in Thailand. Your conversations are not used to train artificial intelligence models. We may use conversation data in aggregated or de-identified form to monitor, evaluate and improve the accuracy, safety and performance of the service. We do not sell your chat data, and we do not share it for cross-context behavioural advertising. Our handling of your personal information is governed by our Privacy Policy, which you should read alongside this Section.

21.10 Availability, changes and liability. Aria is provided "as is" and "as available". We do not warrant that it will be uninterrupted, timely, secure, error-free, or available at any particular time, and we may modify, suspend or discontinue it at any time without notice. Section 13 (Disclaimer of Warranties; Limitation of Liability) and Section 14 (Indemnification) apply to your use of Aria.

21.11 Speaking with our team. Aria is not a replacement for our customer service team. You can contact a member of our team at any time at support@musearia.com.

SECTION 22 - SINGAPORE CUSTOMERS

This store, sg.musearia.com, serves customers in Singapore. Customers in Thailand are served by musearia.com and customers elsewhere by global.musearia.com. This Section applies to orders placed on this store and prevails over any inconsistent provision elsewhere in these Terms.

22.1 Currency. All prices, shipping charges and other amounts shown on this store are in Singapore dollars (SGD) and are charged in Singapore dollars. Your bank or card issuer may apply its own charges if your account is held in another currency.

22.2 Your rights as a consumer in Singapore. Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy you have under the Consumer Protection (Fair Trading) Act 2003 of Singapore, including the remedies available for goods that do not conform to the contract under Part 3 of that Act, commonly known as the Lemon Law. Where a provision of these Terms would have that effect, it does not apply to you to that extent. Our own returns, exchange and warranty terms are offered in addition to your statutory rights, not in place of them. If an item you receive is defective or not as described, the remedies set out in our Refund Policy are available to you, and your statutory remedies of repair, replacement, a price reduction or cancellation remain available regardless.

22.3 Duties, taxes and customs. Orders are dispatched from our atelier in Bangkok, Thailand. Any duties, taxes or GST due on import are the customer's responsibility. They are charged by the authorities in the destination country, are collected by the carrier or by customs on delivery, are not included in our product price or shipping fee, are not charged by us, and are not refundable by us.

For reference, leather handbags are not dutiable goods in Singapore, and shipments valued at S$400 or less including insurance and freight generally qualify for GST import relief. Above S$400, Singapore GST at the prevailing rate, currently 9%, is normally payable on import. These thresholds and rates are set by the Singapore authorities and may change; amounts payable by you, if any, are those advised at checkout or by the carrier.

22.4 Delivery within Singapore. Standard delivery within Singapore is free of charge on every order, with no minimum spend, and orders normally arrive within 3 to 5 business days. Next Day Delivery is available as a paid upgrade at S$10: orders placed before 11:45am are dispatched for arrival on the next business day. Your order ships within 1 to 2 working days of us receiving it, and the delivery estimates above start from dispatch. Delivery estimates are estimates and not guaranteed dates.

22.5 Governing law and your protections. Section 18 states that these Terms are governed by the laws of Thailand. That choice of law does not deprive you of the protection of any mandatory consumer protection law of Singapore that would otherwise apply to you, and you may bring proceedings in Singapore where Singapore law gives you that right. You may also raise a dispute with the Consumers Association of Singapore (CASE).

22.6 Personal data. We handle personal data of customers in Singapore in accordance with the Personal Data Protection Act 2012 (PDPA) and our Privacy Policy. You may withdraw consent, or request access to or correction of your personal data, by writing to support@musearia.com.

22.7 Contact. Muse Aria, Sukhumvit 20 Alley, Krung Thep Maha Nakhon, Bangkok 10110, Thailand. Email support@musearia.com.

Last updated: October 31, 2026

Muse Aria (Singapore) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Muse Aria (Singapore) is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@musearia.com. You can find our other contact details on our contact information policy.

This policy applies to orders placed on sg.musearia.com and delivered in Singapore. It sits alongside your rights under Singapore law, described at the end of this page.

Our promise
Every Muse Aria piece is inspected by hand before it ships. If something is not right with your order, we will make it right.

Incorrect, damaged or defective items
Please inspect your order on delivery. If you received the wrong item, or your item arrived damaged, defective or not as described, email support@musearia.com within 7 days of delivery with your order number and photographs of the issue. We will arrange a repair, an exchange or a replacement at no cost to you, return shipping included. Where none of those is possible within a reasonable time, we will refund you.

Change of mind
We do not refund for change of mind. If you would like to exchange an unworn item for a different style or colour, contact us within 14 days of delivery. The item must be unused, with tags attached and in its original packaging, and you will need your order number or another proof of purchase. For change-of-mind exchanges, return shipping to Thailand and re-delivery shipping to Singapore are the responsibility of the customer.

Before you send anything back
Please request a return first. Items sent back without prior approval cannot be accepted. We are not able to accept responsibility for return parcels that are lost in transit, so we recommend a registered or traceable service. Returns remain your responsibility until we receive them.

Refunds
Where a refund is due, we will notify you once we have received and inspected the item. Approved refunds are issued to the original payment method in Singapore dollars within 3 to 7 business days of approval. Your bank or card issuer may take a few further days to post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, email support@musearia.com.

Duties and taxes
Any duties, taxes or GST due on import are the customer's responsibility. They are charged by the authorities in your country, collected by the carrier or customs on delivery, and are not included in our product price or shipping fee. They are not charged by us and are not refundable by us.

For reference, leather handbags are not dutiable goods in Singapore, and shipments valued at S$400 or less including insurance and freight generally qualify for GST import relief. Above S$400, Singapore GST at the prevailing rate, currently 9%, is normally collected on import. These thresholds and rates are set by the Singapore authorities and may change.

Warranty
All Muse Aria bags carry a 6-month warranty against manufacturing defects in materials and craftsmanship. Defects arising within the first 3 months of purchase are repaired or exchanged free of charge. The warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused by attempted self-repair.

Your rights under Singapore law
Nothing in this policy limits your statutory rights. Under Part 3 of the Consumer Protection (Fair Trading) Act 2003, often called the Lemon Law, goods sold to you must conform to the contract. If they do not, you may require us to repair or replace them, and where that is not possible or not done within a reasonable time, you may seek a reduction in price or cancel the contract. These rights apply in addition to everything above. If we cannot resolve a matter with you directly, you may contact the Consumers Association of Singapore (CASE).

Questions
Email support@musearia.com for returns, or support@musearia.com for anything else.

Where do we ship?
This store ships within Singapore from our atelier in Bangkok, Thailand. Orders within Thailand are served by musearia.com, and every other country by global.musearia.com.

How much does shipping cost?
Standard delivery within Singapore is free on every order, with no minimum spend. Next Day Delivery is available as a paid upgrade at S$10. The options available for your address are confirmed at checkout.

When will my order ship?
Your order ships within 1-2 working days of us receiving it. For Next Day Delivery, order before 11:45am.

How long will delivery take?
From dispatch, standard delivery arrives in Singapore in 3 to 5 business days and Next Day Delivery arrives the next business day. These are estimates, not guaranteed dates.

How can I track my order?
A confirmation email is sent as soon as you place your order, and tracking details follow by email as soon as your parcel ships. It can take up to 48 hours for a parcel to show as in transit.